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Warranty & Guarantee
A guarantee is only as good as the paper it's written on. Every Nord Living project comes with one, handed over the same day we finish.
Our promise
Not a verbal assurance. A document you keep.
When the walkthrough is complete and you approve the finished roof, your warranty certificate is handed over before we leave the property. That is the point where the project becomes more than workmanship — it becomes a written commitment.
Two protections sit behind every Nord Living installation: a material guarantee tied to certified Scandinavian-standard systems, and a workmanship guarantee that covers our installation itself.
Two guarantees
Protection on the system. Protection on the install.
Material guarantee
When the walkthrough is complete and you approve the finished roof, your warranty certificate is handed over before we leave the property. That is the point where the project becomes more than workmanship — it becomes a written commitment.
Two protections sit behind every Nord Living installation: a material guarantee tied to certified Scandinavian-standard systems, and a workmanship guarantee that covers our installation itself.
Certified system only — what is quoted is what is installed
Manufacturer warranty support behind the material
Scope recorded clearly on your certificate
Workmanship guarantee
If a defect relates to our installation, we fix it at no cost. You contact us with your certificate number and a short description of the issue — we respond within 7 days and schedule a visit if needed.
This is the part most villa owners care about most: not only that the system is certified, but that the team who installed it will stand behind the work.
Installation defects corrected at no cost
Response within 7 days of your claim
Visit scheduled when a site check is required
What’s covered
Clear terms. Written boundaries.
Your certificate applies only to the property and the waterproofing scope recorded on it. That keeps coverage precise and enforceable.
If another party modifies the waterproofed surface after handover, the guarantee on that area is voided. Protect the finished work as installed.
The guarantee does not cover damage from structural movement, third-party works, or extreme weather. We state this upfront rather than hiding it.
How to make a claim
Three steps. No runaround.
Contact us directly with your warranty certificate number and a description of the issue. We respond within 7 days and will schedule a visit if needed.
01
Send your certificate details
Share your warranty certificate number, property location, and a short description of what you’re seeing.
02
We respond within 7 days
You’ll hear back quickly with next steps — whether that’s clarification, guidance, or arranging a site visit.
03
We inspect and put it right
If the issue falls under workmanship, we fix it at no cost. If it sits outside the guarantee, we’ll tell you plainly.
